{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free Ireland wide delivery on orders of {{ site.currencySymbol }}{{ site.delivery.freeThreshold }} or more; a flat {{ site.currencySymbol }}{{ site.delivery.fee }} delivery charge applies below that. Orders are picked and packed in 24 to 48 hours and arrive in 5 to 7 days.",
    "content": "Shipping and delivery Last updated 25 September 2026. Where we deliver We deliver all over Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray, Navan, and rural addresses too. Delivery times are the same wherever you are in the country. We can also ship to most other countries. Allow 7 to 10 days for those once your order has been handled, and email us before you order if you would like us to check your address. What delivery costs Delivery is free on orders of €75 or more. Below that, a flat €25 delivery charge applies. The charge is shown in your cart before you pay, so nothing is added at the last step. You can also choose Express Delivery in the cart for €25. It is a paid upgrade, so that charge applies to every express order, including orders that would otherwise go free. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery within Ireland then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will get an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If part of an order has arrived and you are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date (a new puppy arriving, say), email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://mypet.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "14 days from delivery to withdraw under Irish and EU law, or 15 days from purchase under our own policy, whichever is longer; original packaging, return postage paid by the customer, and the refund covers the price and the standard delivery charge. Faulty, damaged or incorrect items are repaired, replaced or refunded at our cost under the Consumer Rights Act 2022. Cancelling before dispatch costs nothing.",
    "content": "Refunds and returns Last updated 25 September 2026. If anything here is unclear, ask us before you order and we will explain it. Changing your mind: 14 days from delivery Irish and EU law give you 14 days from the day your order is delivered to change your mind and withdraw from the purchase, without giving a reason. Our own policy also accepts returns within 15 days of purchase. Whichever of the two gives you longer applies. To withdraw, tell us before the period ends. An email to theteam@customersupport.care with your order number is enough, or you can use the model form further down. Then send the item back within 14 days of telling us. What you pay and what we refund You pay the cost of posting the item back to us, and we ask you to use a tracked service so neither of us is left guessing where it is. We refund the price you paid and the standard delivery charge. If you chose Express Delivery, the extra you paid for it is not refunded. The refund goes back to the payment method you used, or we hold it as credit against a future order if you would rather. We make it within 14 days of you telling us you are withdrawing, and we may wait until the item is back or you show us it has been posted. In practice we process a refund within 24 to 48 hours of the item arriving. There is no charge for cancelling before dispatch, and nothing is deducted from your refund for handling or packing. The condition of the item Please send it back in its original packaging, with your receipt, order confirmation or other proof of purchase from this website. You can handle an item the way you would in a shop to see what it is like. If it has been used beyond that (a bed the dog has already claimed, say), the law lets us reduce the refund by the loss in value. We cannot accept returns of items bought from other retailers. Not sure whether the dog stairs will reach the sofa or the pen will fit the hallway? Email us the measurements before you order and we will tell you straight. A return you never have to make is the easiest kind. Cancelling before it ships You can cancel any order free of charge until it ships. Most orders ship within 24 hours, so email us within 12 hours of ordering to be sure of catching it, and we will tell you where yours has got to. Faulty, damaged or incorrect items This part applies to everything we sell, and nothing above affects it. If your order arrives faulty, damaged, not as described, or not what you ordered, email us straight away with your order number. We repair it, replace it or refund you at no cost to you, and we pay the return postage. A photograph of the item and the packaging helps us take it up with the courier and speeds things along, but it is not a condition of your rights. If an order does not arrive, or arrives with parts missing, tell us and we will chase the courier and resend or refund it. Delivery is our responsibility until the goods reach you. Your rights under the Consumer Rights Act 2022 are not affected by anything on this page: goods must be of satisfactory quality, fit for their purpose and as described. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address. Please contact us before sending anything back: items go back to the warehouse your order shipped from, so this makes sure the return reaches the right place and is credited to your order. Model withdrawal form Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email. To: Pet Supply Company, Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland. Email: theteam@customersupport.care I hereby give notice that I withdraw from my contract of sale of the following goods: [item] Ordered on [date] / received on [date] Name: [your name]. Address: [your address]. Date: [date] If something goes wrong If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start, or see our complaints handling policy . You can also contact the Competition and Consumer Protection Commission ( ccpc.ie ) for information about your rights. Who you are dealing with Pet Supply Company, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care .",
    "url": "https://mypet.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pet Supply Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Pet Supply Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit mypet.irish or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to complain to the Data Protection Commission, the Irish supervisory authority under the GDPR and the Data Protection Acts 1988 to 2018 ( dataprotection.ie ). If you live elsewhere in the EU you may instead complain to the supervisory authority where you live or work. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Pet Supply Company, a division of Caruso Consulting Co Ltd Administration Office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland Registered address: Email: theteam@customersupport.care",
    "url": "https://mypet.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pet Supply Company.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of mypet.irish and any purchase you make from Pet Supply Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Pet Supply Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the fixing spacing needed for heavy drapes, it is published on the product page. Pricing All prices are shown in euro (EUR). No tax is added at checkout. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by the laws of Ireland. Nothing in them removes the protection of the mandatory consumer law of the country where you live, and your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call , our team is happy to help. Contact Us Pet Supply Company, a division of Caruso Consulting Co Ltd Administration Office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland Registered address: Email: theteam@customersupport.care",
    "url": "https://mypet.irish/terms-and-conditions/"
  }
}